AI for the CRE Inspection Lifecycle
No missed deficiencies.No missed deadlines.
Crest Labs runs the full inspection lifecycle for CRE loan servicers and inspection firms: AI double review of every report, deferred-maintenance letters with cure tracking, and automated scheduling for what comes next.
- AI double review aligned to Freddie Mac & Fannie Mae standards
- Deferred-maintenance letters with cure deadlines tracked to resolution
- Follow-ups, watchlist loans, and annuals scheduled automatically
Every inspection reviewed twice. Every decision yours.
Crest sits between your inspection vendors and your servicing decisions — catching what a first pass misses, before it reaches the agencies or your borrowers.
Inspection reports come in
Reports arrive from your inspection vendors on the MBA Standard Inspection Form, with photos and DM schedules attached.
AI runs the double review
Every report gets a second set of eyes. AI flags missed deferred maintenance items, understated ratings, and photo evidence gaps.
Your team decides
Reviewers accept, reject, or modify each flag. AI never applies a change on its own — every decision stays with your analysts.
Borrower letters go out
Generate DM letters with deficiencies, required actions, cure deadlines, and estimated repair costs in minutes, not days.
Nothing falls through
Open items are tracked through cure deadlines and follow-up inspections, so life-safety risk never sits unnoticed in a PDF.
The lifecycle in motion — review, letters, scheduling. Example data, real workflow.
See the whole portfolio, not just the report in front of you
Every reviewed report rolls up into a live picture of the portfolio: health scores, deferred-maintenance exposure, and the properties that need attention next. Everything updates as inspections land.
Portfolio vitals
Every property carries a health score, shown as an AI score or MBA rating. Behind it sit deferred-maintenance dollars, life-safety share, and year-over-year trends.
A watchlist that builds itself
Any property declining four quarters running, or rated MBA 4 or 5, is flagged automatically with its score trend and open deficiency costs attached. No one maintains a spreadsheet.
Every property on the map
Interactive maps pin the whole portfolio, colored by score band, so you can drill from a region to a property to the report itself.
Portfolio Vitals
148 properties · Q2 2026
Health Score
82
+3.4 vs Q2 ’25
Deferred Maint.
$1.24M
−$180K vs Q2 ’25
214 open items outstanding
Life Safety
6%
of open DM items
Watchlist12
Declining 4 quarters · Rated Poor or Critical
- −9.258 · Poor
Beacon Pointe Apartments
14 open items · Est. $186K
- −8.166 · Fair
Ridgeline Commerce Park
9 open items · Est. $92K
- −5.671 · Fair
Marlowe Creek Apartments
6 open items · Est. $48K
Built for teams answerable to the agencies
Agency-aligned by design
Ratings and DM categories follow the MBA Standard Inspection Form, with scores tied to Freddie Mac and Fannie Mae benchmarks — submissions hold up under agency scrutiny.
Humans stay in control
AI suggests; it never decides. Every flag is accepted, rejected, or modified by your reviewers, and every decision is recorded — a clear audit trail for every report.
Your data stays yours
Portfolio data lives in a private, encrypted AWS environment. Loan and property records are never shared across tenants or used for anything but your own workflows.
Inspection firm? The scheduling, standards, and reporting tools behind the double review are available to firms directly.
See Crest for inspection firmsCommon questions
What does the AI double review actually check?
Each inspection report gets a full second pass. The AI compares photos against the written findings to catch missed deferred maintenance, checks MBA 1–5 and area ratings against photo evidence and agency benchmarks, and validates DM severity and life-safety categories. It also verifies agency-required fields and conditional checks, flags year-over-year inconsistencies for a property, confirms written commentary matches the assigned rating, and cleans up grammar. Everything it finds shows up as a flag for your team to review.
Will the AI change ratings or reports on its own?
No. The AI only suggests. Every flag is accepted, rejected, or modified by one of your reviewers before anything changes, and each decision is recorded. Nothing reaches a borrower or an agency without a human signing off.
Which standards does Crest align with?
The platform is built around the MBA Standard Inspection Form, with a full QC process behind it: risk ratings on the MBA 1–5 scale tied to Freddie Mac and Fannie Mae benchmarks, and DM items following standard severity (Major/Minor) and life-safety categories. Dynamic templates also let us support servicers' custom forms and workflows, so you're not locked into a single format.
How do DM letters work?
Once your team finalizes a review, Crest separates out every DM item and generates the required actions for each, then assembles the letter to the borrower in your own template — deficiencies, severity, required actions, cure deadlines, and estimated repair costs. Letters are prepared automatically based on triggers, and open items are tracked through their cure deadlines.
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